Frequently asked questions
What does the Shark CryoGlow do?
The Shark CryoGlow is a facial skincare mask that uses LED light and under‑eye cooling. It is designed for routines targeting firming, acne and radiance.
Which light modes does the mask use?
The mask uses red, blue and infrared light in various preset routines. Some modes combine multiple lights to support different skin goals.
Does the mask have under‑eye cooling?
Yes, it has two built‑in cooling points under the eyes. You can choose between three cooling levels and use the function with or without LED light.
Can I use the cooling separately?
Yes, you can use the under‑eye cooling alone without LED treatment. There is also a separate mode with selectable durations of 5, 10 or 15 minutes.
How is the mask controlled?
The mask is controlled with a remote that clips to the waist strap. There you can choose a routine, adjust cooling levels and view treatment history.
Does the mask fit different face shapes?
Yes, it has adjustable straps and padding that help it sit comfortably on most face shapes.
Is the mask safe for everyone?
It suits many skin types and tones, but should not be used for certain conditions such as photosensitivity, active skin infections or damaged skin.
What is included in the box?
You get the mask, remote control, USB charging cable, wall plug, cooling pads with attachment and a protective case.
Can I track my treatments?
Yes, the remote records treatment history so you can see progress and maintain a consistent routine.