Free delivery over £20
Click & Collect
Large assortment

http://www.toysrus.co.uk

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This shop is located in United Kingdom. Prices are shown in GBP. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Toys R Us (6.50)
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  • Very good
    very fair to all customers.
    9 months ago
  • 2016-07-27 - One year ago. User reviews before this time are not included in the rating.

  • Terrible
    Shocking online service. I placed an order for the playmobil playground (5024) on 8th december in plenty of time for christmas. It was to be my daughter's main present. When I hadn't received anything by 18th december, I went to the website, logged in to my account to find the product not even dispatched. Only gold card members can phone them according to their site.

    I emailed and the very next day, I had a reply saying my order was out for delivery and rest assured would be delivered 24th december. It needed a signature so I needed to wait in. Of course nothing arrived.

    After christmas I sent several emails all of which were ignored. Very fortunately, I had paid by paypal. I noticed the payment still pending and cancelled it - this triggered a swift response from toys r us to say they are sorry they had to cancel my order as they are out of stock of the playmobil playground and could I choose something else!

    No mention of refunding any money - thank goodness I cancelled the payment or I think I would have had a struggle for it and no explanation whatsoever of why my order placed on 8th dec wasn't delivered. Never ever again will I order from them online.
    2 years ago