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This shop is located in Czech Republic. Prices are shown in GBP. You can communicate with this shop in English.

Detailed information PriceSpy members have rated (3.50)
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  • Terrible
    2 months ago
    Placed an order for £677 with the company, the amount flagged up a fraud protection system with the bank. this was sorted the same evening. Alza placed the order on hold. After 6 days of communication between the me, the bank and Alza, including offering to pay again and getting nowhere the company canceled the order stating I must reorder, having in the interim increased the price of one of the articles by £30, and the order would have to be at the new prices
  • Terrible
    3 months ago
    You should not try to buy from this company. They deduct your payment immediately and then do not deliver. After two weeks with no notification of progress I telephoned their office. I was then told that the order had been cancelled because the courier would not deliver it! The country is full of couriers. This is completely unbelievable.
    I asked to speak to the manager - he was too busy but would phone me back. Of course he did not.
    I have contacted my bank and they informed me that refunds should take a maximum of 10 days I have been waiting 14 days so I am out £177.
  • Very good
    3 months ago
    Ordered from Alza from the UK Lenovo tablet arrived within 5 working days with good emails when item was being delivered. I was unhappy with the screen quality but the returns department via phone was very good, got returned & within a couple of days money was returned to my PayPal account. I would definitely them again.
  • Excellent
    4 months ago
    Updated: 4 months ago
    I've dealt with this company a few times before. I have to say all my orders always arrived as advertised and they have a rather good shipment tracking. It's not as fast as Amazon as their warehouse is indeed in Prague but it was easy to find that info on the website. I didn't need to return any of the goods so can't comment on how they handle that but so far I've had a good experience with Alza.
  • Terrible
    5 months ago
    Updated: 5 months ago
    possibly the worst customer service i have every encountered while shopping online.

    i received a damaged product and so wanted to return it for a refund.

    after being forced to take pictures of the item, their returns department said that because i had not contacted them on the day of delivery, they would not be refunding me!

    (i had waited 12 days until i was able to build my pc before getting the components out of their boxes)

    fortunately, Paypal refunded me without a problem.

  • Terrible
    9 months ago
    I ordered a pair of headphones that arrived from czech republic and was not told about that. Their system did not allow me to return the item automatically, was instructed to just post it via royal mail.

    I filed for return the day it arrived and send it back after the weekend (arrived on friday evening)

    3 weeks later they will not send me the refund because they haven't had confirmation that the item has arrived.

    80 pounds loss and no headphones.
  • Very Poor
    11 months ago
    I purchased a Samsung U32D970 monitor @£1037.64 in November in December it had adopted a permanent vertical red line, Alza had it collected quickly and returns to PRAGUE! That was the last I heard from them, I made many calls and sent emails, emails received no response and calls always answered and informed I'd be contacted by email which never arrived! PayPal returned my money as they also had no response from Alza!
  • 2017-01-19 - One year ago. User reviews before this time are not included in the rating.

  • Excellent
    1 year ago
    My new Canon printer was the cheapest on offer, paid for by credit card in GBP and it was dispatched and courier delivered in the original sealed packaging in the advised 1 hour time slot, within a week of order. Came with Euro plug but this is a standard fitting so I had three pin UK spare. Overall great service but cannot comment on returns as this was not needed...would use again.
  • Very good
    2 years ago
    I saved over £100 on a LG Soundbar, was delivered in less than a week and the item was perfect, though it did come with a euro plug, but adapters cost next to nothing.
    Can't comment on how they would deal with returns though.