Amazon.co.uk

In the past great service and delivery. I ordered a TV shown as available on PriceSpy through Amazon in December 2017. Item shown in stock even now and Amazon refusing to dispatch or honour the order. Very poor replies and response from customer service, they say that it has been escalated but 3 months on still no further ahead on the TV.

I've always been a huge fan of Amazon - normally so convenient to get everything I am after. However recently I've notice a real decline in the Amazon Prime delivery service. All too often items change to 2 day rather than 1 day delivery after paying, and my most recent experience has been dreadful. Ordered 3 prime eligible items on a Tuesday. Item 1 arrived Wednesday. Great! Items 2 and 3 both said delivery Thursday. At 6pm Thurs I received an email to say item 2 was delayed in transit and would arrive sometime between Friday and Monday. No mention of item 3 which still showed as waiting to be picked! Received another email Friday evening saying item 3 now despatched. No sign of item 2 which was the most expensive item. Chose a higher price too cos it was Prime eligible so I would get it faster. Really disappointed. I appreciate delays can happen but no reason provided and really really poor communication. Seems Amazon couldn't care less. Wont be renewing my Prime membership that's for sure. Will shop elsewhere in future.

Always 1st choice

Always a positive experience buying from Amazon. Great customer service.