ordering, and price matching service is straight forward but then theres no human involvement with that part, Delivery slot booked and arrived on time, we had paid to have our old appliance removed and this seemed to be an issue as they suggested they may have problems taking it on the phone call to say they were on the way, and that they had no room on the van. Maybe put it where the one you've delivered was?
Delivery drivers seemed to struggle to get the appliance in despite me making sure there was a clear path and double french doors but eventually it was delivered.
Upon leaving they also left several very deep scratches to my solid oak floor and door frame, so i rang up to notify AO.com. The person I spoke to was rude, told me I had a bad attitude and that he didn't see what the problem was, maybe he was having a bad day but its no excuse, if you don't want to answer the phone and be polite, then don't take a job in a call centre. Luckily his team leader was observing calls and he called me back to address the issue. This is now being dealt with by their "damage to property team".
Ive been offered 10% off my next order, but being honest I probably won't use them again now, I understand that things can go wrong, and in the grand scheme of things a couple of scratches can be filled a little bit more empathy and an apology from the advisor would have meant a favourable review.