Bike is excellent value for money, but despatch was awful. Took 3 days from getting a notification that it was despatched to it actually leaving the warehouse. apparently UPSs fault! Then on receipt the handlebars we're sticking through the box, and although only cosmetic were scratched. Then took another 2 weeks to get a resolution (partial refund). Really happy with the bike, but would be wary of ordering anything big from Bikester again.