Tried for the first and last time two weeks ago. Ordered a TV on a Thursday, paid extra for Saturday delivery. Email and online status all confirmed it as dispatched ok. Come Saturday we wait at home all day and it never arrives, and all their customer service is Mon-Fri only. When I speak to them I'm told that the courier didnt collect the item on Friday so they couldnt deliver (I asked why I wasnt told so we werent waiting for delivery all day). Twice the courier tries to deliver while I am at work.
Cancelled the order and still waiting for a refund to arrive in my account over a week later. Getting worried it never will arrive after reading other peoples experience here.