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PriceSpy UK
Impartial price comparison
BT Shop
  • Competitive prices
  • Good customer service
  • Large assortment
Anonymous user
Anonymous user
Terrible
22 days ago
Received faulty item. Try to organise return, they try to state I have to contact the manufacturer before I can return etc. NO, under UK Consumer Act and Distance Selling Regulations my contract is with the seller, not the manufacturer. Additionally return postal must be at the cost of the seller under the circumstances
Terrible
5 months ago
To think they were once leaders of the pack. Joke of a company, no customer service, don't answer phones (yeh, BT don't have phones), don't answer emails, don't bother complaining on their FB page (they delete posts). They accept orders for items out of stock, and try getting a refund, you might be waiting a looooong time...... no longer leading the pack, can't even get started, joke of a company, avoid.
S
Stefanos

1 review

Terrible
a year ago
Awful, non-existent customer service with BT spin-off companies. Purchased a new Apple Macbook Pro 16" worth £2000+, when received I had some quality issues with popping sound when listening to music and screen ghosting. As well within my rights, the same day I received the item, I requested a return since I do not want to deal with Apple Repair or get a replacement since a lot of people complain about same issues with this model. I decided to initiate the return process online. To my surprise, I was requested to return the item on my own cost for which the insurance alone to ship is £100+ even though most legit businesses offer complimentary returns service. If that wasn't enough, I rung up customer service on 0800970150 to get a reply that BT Shop runs separate from BT and gave me a different number, 08009170510, which had an automated message saying --the customer service centre is closed, our operating hours are Mon-Fri 9am-5pm-- It's bloody Tuesday 10.30am... spoke another time with BT and this time they told me BT Shop only replies by email and that their customer service centre was not operational... Outrageous.. Taken my frustration that same morning and not having any other means to complain (live chat is offline permanently as it seems). I sent an email the same morning on the address given on official site but still no reply since then.. Please for the sake of your own sanity in case you need to return an item, have an issue with an existing order or might have with future product warranty AVOID this company. UPDATE: Got a reply by email the next day thankfully. Had to ring Apple Repair, get a repair reference, send it to them and then they informed me about arranged collection date.
Anonymous user
Anonymous user
Terrible
2 years ago
Order cancelled without letting me know. Price went up 50% so I didn't bother purchasing again. Contacted customer services who wouldn't honour the original price even though the goods were not delivered due to a fault with their system. I'll order from Amazon instead
Anonymous user
Anonymous user
Excellent
2 years ago
I think most of the reviews on here must be fake, I have never had any problems with BT Shop or (dabs.com). They are always reasonably quick with reasonable postage charges.
B
BT Shop fail

1 review

Terrible
3 years ago
Tried for the first and last time two weeks ago. Ordered a TV on a Thursday, paid extra for Saturday delivery. Email and online status all confirmed it as dispatched ok. Come Saturday we wait at home all day and it never arrives, and all their customer service is Mon-Fri only. When I speak to them I'm told that the courier didnt collect the item on Friday so they couldnt deliver (I asked why I wasnt told so we werent waiting for delivery all day). Twice the courier tries to deliver while I am at work. Cancelled the order and still waiting for a refund to arrive in my account over a week later. Getting worried it never will arrive after reading other peoples experience here.
P
Paudy

1 review

Terrible
3 years ago
Shambles. Ordered a part on black friday sales as for a good deal. The part at the time said it was in stock. December came and I had yet to receive the item so I checked my orders only too see the item was processing and a "due date" up, which continued to be set back. It is now approaching the start of february and there is still a "due date" being pushed back. They mis-lead me by not informing me the part was not in stock and as it was on sale, the price went up in every shop which meant cancelling the order to purchase elsewhere was out the window, however if id have known at the time I could have purchased elsewhere for a similar deal. They have now reduced the price again to a lower price than the price of my original order which is ridiculous as they still havnt sent out multiple orders from almost 4 months earlier to customers but they have the cheek to advertise a product that hasnt been in stock for at least 4 months while customers who ordered in between who are still waiting on the advertised product will pay more. Does not make any sense. A waste of time by company who really doesnt care about its customer service. Not be a service or product bought from BT again regardless of the deal the are giving.
Terrible
3 years ago
Sent wrong item - refused to refund! Worst experience I have ever had with an online shop. I ordered a new copy of Super Mario Odyssey, and instead received a used/open copy of Mario and Rabbids Kingdom battle. Imagine my surprise! It only got worse when BT Shop refused to issue a refund - accusing me of lying about the item! I have never been so annoyed and offended. I am now out £40 and stuck with a worthless item that they refuse to take back. What am I supposed to do???
Shopping experience rating
1.4Bad
3 reviews

About the shop

BT Shop

This shop is located in United Kingdom. Prices are shown in GBP.

Payment options

  • Credit card
  • PayPal
  • Direct payment
  • Invoice
  • Installment
  • Prepayment
  • SMS payment
  • Cash on delivery
  • Bitcoin

Customer support

Provides telephone support. See shop web site for information.

www.shop.bt.com

Company information

Full company name: Bt Group Plc

Company registration number: 04190816