First impression was a generally reasonable service.
I ordered some server class hard drives and they arrived reasonably quickly and appropriately packaged. More importantly, they were not reconditioned drives and still with the manufacturers sealed anti-static packaging and with original serial numbers for warranty purposes.
However, taking into account that the drives were a few months old, they looked like they had seen a lot of handling in the stockroom i.e. impressions on the anti-static bag from the components on the PCB. Get the impression that the company has sub-standard labour or warehousing practices. Not reassuring!