Ratings older than 1 year are not included in the average rating.
These people seemed great. I chose to use them, despite them not being the absolute cheapest option, because I liked the look, feel and detail of their website.
I called them up to check that the Dell monitor was in stock and the lady was very nice to deal with. She didn't know a lot about the product itself, but was very good on shipping/delivery details. I placed the order through the website, which was very easy. The lady called me up, as there was a problem processing my card, but they managed to sort all of that and the product was delivered the next day. Very impressive. I would use them again.