I ordered a product online on12.11, was charged for it, was given confirmation email and delivery date.
Delivery did not arrived. I had to call them 3 times over 3 days to only be informed that my payment wasn't processed (but I was still charged).
The purchase was cancelled on 19.11. I was told I will recive a refund the next day, no later then 3-5 working days.
Now I has been over 2 weeks more. I had called them 4 times already since then, waiting 30 minutes on the line each time, just to be given more ecuses why I wasn't refunded.
Spoke to the manager yesterday who said he will get back to me the same day - obviously he didn't.