Ratings older than 1 year are not included in the average rating.
Avoid like the plague - the website doesn't work properly - they don't respond to emails - the email address and phone number goes to another company who split from them over a year ago. The phone number on the automated receipt has been "barred". The other number (0843) asks you to leave a message - which of course they don't respond to - and 3 two minute phone calls cost me over £9! My bank tried to contact them and as a result of their investigations they advised we cancel the credit card we used with them as they clearly are not trustworthy. Do not buy anything from this company
Avoid this shop. Lost half of my money on an expensive designer frame. First, they sold me a used/refurbished frame for "new". Then when I returned it they refunded me only half the money. Customer service is also very poor - phones are constantly off and unreachable. And also if you order prescription lenses and want to return them for some reason, they wont refund anything! You have lost 100% of your money!