I ordered a graphics card from this retailer, during a recent sale. They despatched it to me via Yodel.
Regarded as the worst delivery company in the UK, Yodel then inevitably proceeded to lose my package at their depot, though they never actually told me this. Instead after a week of waiting I contacted Ebuyer customer support, who said they would look into the issue. Despite this it took me calling them daily for three days for any action to be taken.
They said they had sent me an email, but nothing arrived from them until after I called for the third time and found out the package had been lost. Ebuyer offered to send a replacement, but then said the item was out of stock, and that I could either have a refund or a similar product that was still in stock though was a higher price, if I payed the difference.
I asked for the similar item, and enquired whether I could get a similar (rather small) discount as the original item, seeing that I had bought it on a sale that was now over.
They said no. Instead saying they would send it with complimentary next day delivery, which the store page for the original item said it was supposed to have had anyway.
I also asked if the item could be delivered by someone other than Yodel, they said no to that too.
Now just wanting my item, I asked them to send it. I then got a reply telling me that in cases where a delivery company has lost the item they can only replace with the exact model, and that since this was out of stock my order was now cancelled. I was not impressed.
So to summarise, they use a terrible delivery company (Yodel) as standard, made little to no effort to compensate me for the trouble when things went wrong, and then could not even be bothered to make sure I could get an item at all, even when I was prepared to pay more money.
I certainly will never be ordering from these people again, and advise that no one else does either.