4.2 / 5
(27 reviews)
Sorted by date
5 days ago
Perfect service every time from the Customer and Technical Support teams! This time I needed a laptop to go back to university with and everyone was so helpful along the way. Now I have a perfect laptop to help me with my studies. Thank you Ebuyer!
13 days ago
I always use ebuyer , great products , great prices . Top service.
15 days ago
Great CS, good prices. Will definitely use again
2 months ago
Excellent customer service, order came really quick and the customer service team were very polite and helpful. Will be using ebuyer again.
2 months ago
Would recommended. Good deals and quick delivery.
2 months ago
Excellent products, great customer service offered. Really friendly staff over the phone. Will definitely use Ebuyer again!
4 months ago
Ebuyer doesn't want to sort the issue. My monitor went down after 3 months, the seller is no interested to sort it out, now is over 1.5 months, over 20 emails send to the seller and I am waiting for a refund, still. I NEVER EXPERIENCE IN MY WHOLE LIFE SO UNPROFESSIONAL AND TERRIBLE SERVICE
Reply by eBuyer:2020-05-21
Hi there, I am very sorry to hear of the problems you have experienced with your monitor and that you have not received a response to your emails. I would very much like to try and offer you a faster resolution, so please can you email your order/RMA number to [email protected] and I will be in touch with an update as soon as possible. Kind Regards, Kat
a year ago
Always use Ebuyer for all my purchases. They offer great prices and the customer service is always great whenever I need help!
a year ago
Great customer service, competitive pricing, will definitely buy from Ebuyer again!
a year ago
Bought some RAM recently - great price and speedy delivery!
a year ago
Been using ebuyer for over 5 years and never had a problem. Great company and excellent customer service.
2 years ago
Used to be OK. Prices good however be warned. These guys use yodel for delivery and they lose and break loads. Ebuyer are the worst to deal with if there is a problem,do everything they can not to reimburse you.Customer service is horrible.You are taking a big risk by buying from ebuyer these days,the most unscrupulous company in the UK IT industry IMO.Scan,Box,CCL,novatech and many others much safer. Ebuyer are the only company in this market that I would advise people to avoid now that Eclipse Computers aren't around.
Reply by eBuyer:2019-03-11
Good morning. I am sorry to hear of the experience you have received with our customer and courier service. If you are able to email me your order number to [email protected], I will be happy to review this further for you. Kind regards Cheryl
2 years ago
I have bought several components from them with no problem.
2 years ago
Best company to buy from - will always use them
2 years ago
I ordered a graphics card from this retailer, during a recent sale. They despatched it to me via Yodel. Regarded as the worst delivery company in the UK, Yodel then inevitably proceeded to lose my package at their depot, though they never actually told me this. Instead after a week of waiting I contacted Ebuyer customer support, who said they would look into the issue. Despite this it took me calling them daily for three days for any action to be taken. They said they had sent me an email, but nothing arrived from them until after I called for the third time and found out the package had been lost. Ebuyer offered to send a replacement, but then said the item was out of stock, and that I could either have a refund or a similar product that was still in stock though was a higher price, if I payed the difference. I asked for the similar item, and enquired whether I could get a similar (rather small) discount as the original item, seeing that I had bought it on a sale that was now over. They said no. Instead saying they would send it with complimentary next day delivery, which the store page for the original item said it was supposed to have had anyway. I also asked if the item could be delivered by someone other than Yodel, they said no to that too. Now just wanting my item, I asked them to send it. I then got a reply telling me that in cases where a delivery company has lost the item they can only replace with the exact model, and that since this was out of stock my order was now cancelled. I was not impressed. So to summarise, they use a terrible delivery company (Yodel) as standard, made little to no effort to compensate me for the trouble when things went wrong, and then could not even be bothered to make sure I could get an item at all, even when I was prepared to pay more money. I certainly will never be ordering from these people again, and advise that no one else does either.
Reply by eBuyer:2019-02-14
Hi there, I am very sorry to hear your order was lost in transit and you were unhappy with the service you have received. Please email me your order number so I can review this further. My email address is [email protected] Kind Regards, Kat
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