Gooseberry Shop

This company are taking people's money and not sending the orders out same experience as everyone else. Avoid them like the plague, not sure how they are being allowed to continue trading.

Do not touch this company. You will receive nothing but identical emails but you will not receive your order and you will not receive a refund. I have reported gooseberry to Nottinghamshire County Council and they need to be stopped from trading. I will now have to take legal action to get my money back.

DON’T ORDER ANYTHING! They are stealing people’s money! After a month of getting no delivery I asked for a refund and three months later I’m still waiting for my money! When you complain they just reply with the same message over and over: “ Hi Joao, I am so sorry about this. I will get this looked into and make sure this is refunded for you. I will send an email to confirm this has been done”. STAY AWAY FROM THIS SITE!

I echo all the other negative reviews – AVOID, AVOID, AVOID. This company is atrocious, Never have I experienced such a lack of customer service and lack of communication. I truly believe that if I hadn’t continued to “hound” them, I would never have heard from them again following their initial email acknowledging my order. Following is my experience: 13 December 2019 - Order placed. 20 December 2019 - Contacted Gooseberry re order status. 21 December 2019 - Gooseberry replied advising there had been a delay with my delivery, which should arrive within the next week. 6 January 2020 - Contacted Gooseberry for an update on delivery. 6 January 2020 - Gooseberry replied with identical message to 21 December. I replied requesting confirmation my order would arrive within the next week, to which I received a positive response. 14 January 2020 - Contacted Gooseberry to see if my order had been sent. 15 January 2020 - As 14 January. 15 January 2020 - Gooseberry replied advising my order was to be sent later this week, but advising I could cancel and request a refund. I replied saying I was happy to wait if my order was going to arrive. 22 January 2020 - Contacted Gooseberry asking if my order had been sent and, if not, if I could have a refund. 22 January 2020 - Gooseberry replied saying a refund would be issued, but could take 7-10 business days to appear in my account. 6 February 2020 - Contacted Gooseberry asking if my refund had been processed as it hadn't appeared in my account. 7 February 2020 - As 6 February. 7 February 2020 - Gooseberry replied saying this would be looked into and a refund would be issued. 11 February 2020 - Contacted Gooseberry as the refund still hadn't appeared in my account. 12 February 2020 - As 11 February. I also emailed. 12 February 2020 - Gooseberry replied by email – identical message to that of 7 February. 19 February 2020 - Contacted Gooseberry (messenger and email), advising still no refund. 20 February 2020 - Gooseberry replied by email - identical message to that of 7 and 12 February. 21 February 2020 - Email received from Hermes advising my order was on its way. Messaged Gooseberry for confirmation. 27 February 2020 - Contacted Gooseberry as, after checking Hermes tracking at various times since receiving their email, there had been no update of delivery. 27 February 2020 - Gooseberry replied confirming my order had been dispatched and that they would contact Hermes, then update me. 5 March 2020 - Contacted Gooseberry as my order hadn't arrived and there was still no update on Hermes tracking. 6 March 2020 - Gooseberry replied saying they would have to wait to hear from the courier before being able to send a replacement or issue a refund, which could take up to twenty-eight days. On 10 March, I sent a “final” email and Facebook message advising that if I didn’t receive my order, or a full refund, within seven days that I would be taking the matter further. That obviously did the trick as, although I received no reply (other than their standard out of office reply), I received my order …… thirteen weeks and three days after my order was placed.

SCAM!, They took money but didn’t sent the item. I contact company but i get just excuses and no refund is been more then a month now waiting.I have reported them in my Bank as an illegal transaction and now im still waiting. Don't buy from this place ever! I wish to NO give any star at all.

Always Use Gooseberry for my Hair Products. The price is always good and they have a lot of hard to find brands. Delivery is normally fast but on the odd occasion it was delayed but i was informed if the issue. Website easy to use and always get sent great offers by email. Thanks

SCAM!, They took money but didn’t sent the item. No contact, no refund. They blocked me when I tried contact them. I have reported them in my Bank as an illegal transaction

I don't want to give this shop any stars. The customer service is terrible, they take the money on the day the order is raised and nearly 3 weeks later I have still not received my goods. It is very difficult to contact them and the phone is always on voicemail. Do not buy from Gooseberry Shop.