Sum up in one word - APPALLING!
Took an order, for white goods in excess of £300, to be advised on morning of delivery it "was not on the lorry".
Given numerous stories, including "item lost in warehouse" and "out of stock" - in short they SOLD SOMETHING THEY DIDN'T HAVE.
Then to add insult to injury, having lost a days pay for nothing, they tried to avoid discussions and attempts to refund me this item.
AVOID LIKE THE PLAGUE!