absolutely shocking - If you have also had money stolen by this company please use the 'european commission online dispute resolution' otherwise I don't think we'll ever see our money again.
It's now week 6 and i have no product and no refund. If you want to see just how bad this company is, search for NT stores review on Trust Pilot - I wish i had prior to using. After waiting 3 weeks for my order to arrive (I even paid extra for a 2 day delivery service!) I contacted NT stores to see where the item was. NT Stores told they had not got the item in stock and would issue a refund immediately. I messaged them every 3 to 4 days to see where my refund had got and they issued the standard response each time. I left a bad review and then they threatened to take my house and car for defamation of character! I was also told to take the bad review away and they would pay back. this was almost 2 weeks ago and I still have not received any money back. almost £220 for nothing! Easily the worst company I have had ever had to deal with .