Outstanding Service! You reap what you sow!
I recently bought a Panasonic Lumix FZ-82 camera from NTStore UK and not only am I absolute delighted with the product, the price was excellent and the service was brilliant! Fabrice, the Head of customer services was outstanding! Definite recommendation for NTStore UK and also my bargain of the year!
Having said that, I nearly did not buy because of caustic and destructive comments. Reviews should only be constructive, but have read so many of late for various products that are just plain vicious and should be removed.
NTStore initially appeared to have an issue with supply and off the back of several derogatory online comments I rang up and spoke to Fabrice. He has been brilliant and did his best to successfully and quickly resolve matters whilst keeping me constantly updated. Yes, there was an initial hiccup, but had no urgency and was happy for the camera to arrive a few days later than anticipated.
How do you think a destructive comment helps you, the supplier or other potential customers? If you have an issue, tell them and work with them. Fabrice obviously wanted to give the best possible service and price. He has a passion if there are issues, to understand them and put them right. Don’t you want the best for yourself and others? Do you not realize, that if you work with suppliers they in turn will have more time to give us all better service and prices?
Time to get out from under your bridges into the light and take a look at yourselves. Get a life and give something back to society! Make reviews constructive and not destructive. Try working with people and maybe you might get something out of life instead of the sorry existences you are currently stuck in!