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Anonymous user
Anonymous user
Terrible
4 days ago
Do not use this company.. Terrible customer service. I emailed them numerous times and got no reply. So i sent another email saying can someone reply please and who ever wrote back was very sarcastic in their reply and patronising. Not the standard of customer service you would expect at all. Very disappointing. I would never use again!
v
vikki

2 reviews

Terrible
3 months ago
Please don't order from this company, it appears to be the same guy who was trading as mobiltek last year. You will not get your product and he pops up every year nearing Xmas. I was done for the exact price on a switch for my sons birthday last year in October. Reported to bank and trading standards they couldnt find the trader. Extremely rude, always the same man, promises delivery sends emails of dispatch when you query where item is. Dont get ripped off by them. Its truly devastating when you have saved for the one thing they ask for and this idiot takes your money and runs
Y
YenRug

3 reviews

Terrible
6 months ago
Preordered a game several weeks in advance, including payment being taken, did not receive on release date; after several attempts to contact them was eventually informed that my order was due to be dispatched that day, due to pandemic delays. A week or so later, received a reply via their Facebook page, initially the responder queried that it was a "new order" that had just been placed, but then confirmed that it had been dispatched and if it failed to arrive by the start of the next week I should request a replacement. I gave them an extra week, being aware that the pandemic has impacted postal services, but could no longer get a response. Waited another week, again, no response; following a further week I emailed again, whereupon they promptly cancelled my order claiming that I had requested it, yet nowhere in my emails did I say I wanted to cancel the order, in fact, I had clearly stated the opposite in response to their suggestions I could have a refund. Cannot recommend them in the slightest.
A
Almabe

1 review

Terrible
7 months ago
DO NOT USE THIS COMPANY. Unprofessional in all possible ways. I ordered a game which never arrived. Chased six times over a period of 40 days including submitting a request for a refund. Had not a single acknowledgement, simply heard nothing. Finally complained via the messanger and after another delay got a response. The company puts their substandard service, unprofessionalism and inability to respond to emails to... yes, you've guessed it: Covid19. Email service was broken (for 40 days+). Considering that's their official means of contact it's hardly credible. They went further, claiming all the negative reviews across many platforms come from...older community who are unable to locate messenger/Twitter links..! Better still, they went as far as looking up my professional associations to throw a reference to a supposed negative company feedback. It's like comparing apples and pears and has zero relevance to the core issue: their inability to provide goods and services in a professional way. AVOID, AVOID, AVOID.
C
Calum

1 review

Terrible
7 months ago
DO NOT USE OFFER GAMES! I have been waiting over a month for two games. I understand that times are difficult but after repeatedly contacted them and being told lies about it being shipped (recieved no confirmation from any courier company) I have lost all faith in them. I have also asked for refund but am now being ignored. Hands down my worst ever experience with an online retailer, they have taken my money and not delivered my games. Wish I could give zero stars. AVOID it's not worth the hassle!
Terrible
7 months ago
After having been busy from August to December trying to very simply get a refund on an order which the retailer had automatically cancelled; a similar issue occured again with another order later this time with no response whatsoever. Had to send more than 40+ e-mails, write countless reviews, contact several other parties (calls with banks, credit card companies, authorities, the national trading standars, government consumer services etc.) to finally get my refund. Currently still waiting on another refund for a cancelled game. Over the span of 9 months I have had to wast an incredible amount of time on this man just to be met with petty excuses or no response at all. The customer service is either brisk, or non-existent but always absolutely useless. Do not waste your time here like I have, and spare yourself of all the misery. Offergames is an absolute scam and continuously violates various consumer rights.
N
Nathan

1 review

Terrible
10 months ago
Awful service, don’t care about their customers whatsoever. I ordered a product due to delivery being promised before the date I needed it (someone’s birthday) it never arrived, even to this date despite them saying it had been sent (untracked conveniently). I had almost all of my emails completely ignored, once I said I would take it further they replied within 4 minutes! Disgusting customer service, avoid at all costs, scammers.
S
Shadowpabs

1 review

Terrible
a year ago
I've sent several emails, completed the online contact form a number of times and not a single response from them. I ordered my game over 25 days ago I've chased up whether it was even sent no response then as time went by I asked them to simply refund, no response. I would not recommend this firm to anyone as they have no customer service at all which is probably one of the reasons there is no phone number on their site! Don't use this company I've been waiting 25 days with no game no refund and no contact!
Shopping experience rating
1.2Bad
8 reviews
Distribution of shopping experience
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(8)
Shop of the Year 2020

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About the shop

This shop is located in United Kingdom. Prices are shown in GBP.

Delivery options

  • Home delivery

Company information

Company registration number: 2264961893