UPDATE: After posting this review Offer Games finally got back in touch, agreeing to cover the return. After a few emails back and forth, I received a prepaid return label and was able to return the game. Once it arrived, my money was refunded and I ordered the game from a different company. During the whole process I was repeatedly asked to remove my review. While I still consider this customer service to be subpar, at least they don't seem to be scammers.
ORIGINAL REVIEW (1-star): Item did not match the description, I received a US version instead of PAL. Their FAQ clearly states that they only sell UK PAL versions unless specifically stated in the item description, which it wasn't in this case. I contacted customer service and was told to return it to have it replaced "if available". So I would have to 1) pay the shipping cost of the return, and 2) possibly end up with no game at all. When I asked them to at least cover the shipping, since it was their mistake in the first place, my email was ignored.
STAY AWAY from Offer Games, you'll be better off buying from somewhere else.