DO NOT USE. DO NOT GIVE THESE PEOPLE YOUR MONEY.
Terrible Customer Service.
Over 2 months without a washing machine. Then item arrives smashed.
There is no customer service telephone line.
All calls go through to sales, (which is in a different building I'm told.) Any query or complaint you have cannot be resoved or realyed by phone.
The services team is only reachable by email, so response time can vary from 20 minutes to 24 hours.
The item was advertised and purchesed in stock, when really it was "Special Order" meaning subject to stock availablity to supplier. I was advised on the phone this would be 2-3 weeks till delivery.
Over a week after taking my money I received an email that it was out of stock at the manufacturer. i.e. the item did not exist - I had wait for it to be made!
Nearly 3 weeks after purchase I was adivsed it would be another month until deliviery.
Two more weeks beyond this deadline had expired the washer is delivered, but the technicans are not qualtfied to connect the electricals, and the appliance is severely damaged and smashed.
On immediate rejection and complaint, all that can be done is to submit an email request. On a Friday afternoon.