1.2 of 5 stars

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    Sylwia(1 review)
    Please be wise and avoid! This company simply isn't honest and just want your money. We have ordered appliances worth almost £4K. BEFORE the purchase I have contact them to make sure they will be able to deliver the appliances on time as we had our date to install the kitchen units. 1 week before the agreed delivery date I have phoned them to confirm the delivery date and been told that the appliances will be dispatched by the manufactory way later than the agreed delivery date! plus some appliances had no confirmed dispatched date at all. According o their terms and conditions I had my right to cancel the order as the appliances hasn't been dispatched by the manufactory- so I did. Despite I had only 10 days to purchase new appliances from different supplier and pay for them I had to chase the Power Direct to get my money back. Their phone line is chargeable - so I have already spend ££££ on phonecalls. No refund, nothing. Lots of email with only automated email back from them. It has been over a moth now and no refund. Unfortunately I have paid with my bank account not credit card and it won't be easy (if possible) to get the money back. Generally this company is a bunch of liars and a scam!
      James (1 review)
      Awful Placed and paid for order on 31st May. No delivery date given. 11th June called for update. Sales chap told me he couldn’t even advise when the £900+ hob I was waiting for was even gonna come to them, let alone to me! Cancelled the order and told 7-10 working days for this to come. That was on the 11th, more than 7-10 working days. Cannot reach anyone so have reported to the bank Appliance source did me a great deal and all arrived promptly
        Scam Site(1 review)
        Scam site. I’m trying to get a refund on a purchase that never arrived! They made excuses so after 3 weeks I cancelled the order. They have not refunded and they don't reply to mails. I'm now going via the bank.
          Sue(2 reviews)
          If I could have given minus stars I would! They had my money for nearly a month before a got my refund. They said they would delivery my oven about a week before my kitchen fit which was perfect then told me that they couldn’t get it for at least a month just before delivery. Then they don’t refund straight away.....nearly 10 working days!, they took the money from my account when I ordered I will never consider this company again.
            Tr3b(1 review)
            Stay Away, listen to the bad reviews before purchasing! Bank looking into this to refund my money. Company just sends automated emails. Over a week no goods and no sign of refund. Wouldn't even give them 1 star, but that's the least one can give.
              HC(1 review)
              DO NOT USE. DO NOT GIVE THESE PEOPLE YOUR MONEY. Terrible Customer Service. Over 2 months without a washing machine. Then item arrives smashed. There is no customer service telephone line. All calls go through to sales, (which is in a different building I'm told.) Any query or complaint you have cannot be resoved or realyed by phone. The services team is only reachable by email, so response time can vary from 20 minutes to 24 hours. The item was advertised and purchesed in stock, when really it was "Special Order" meaning subject to stock availablity to supplier. I was advised on the phone this would be 2-3 weeks till delivery. Over a week after taking my money I received an email that it was out of stock at the manufacturer. i.e. the item did not exist - I had wait for it to be made! Nearly 3 weeks after purchase I was adivsed it would be another month until deliviery. Two more weeks beyond this deadline had expired the washer is delivered, but the technicans are not qualtfied to connect the electricals, and the appliance is severely damaged and smashed. On immediate rejection and complaint, all that can be done is to submit an email request. On a Friday afternoon.
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              Old reviews

              Ratings older than 1 year are not included in the average rating.

              Edited 28/04/2018
                LEEMOSS1979(1 review)
                Do not order from this company . They drop there prices for an hour late in the morning 2am so they show up top of the searches on here for the next day and then they don't honour any orders made during the time of the lower price they make every excuse to squeal out of it. They tell you lots of lies of the phone be warned pay a little more go with a reputable company. I will be reporting this company to ASA and FTC . I collected emails as proof of this .
                  AZAC(1 review)
                  Ordered SONY KD75XE9405BU 75" 4K-HDR SMART-Android TV 23rd December for £3499.00 cheapest anywhere and still is. My card was immediately debited which wasn't an issue. As it was the festive season I didn't expect immediate delivery so wasn't disappointed to receive an email 3rd January advising stock was expected 26th, however received it 23rd so overal I'm happy with the service, especially the price. If the price is right I'd certainly use them again.
                    Cliveruby(1 review)
                    Terrible Service ! This has to be one of the worst companies I have ever had the misfortune to deal with. I paid for a Hotpoint Dryer that the website said would be delivered within 5 working days. 5 Weeks later I am still waiting for the dryer ! I have tried to call the company with no replies, and I have emailed the company with no replies ! Now I have to inform my credit card company that PowerDirect has got my payment and that I would like a refund as I have now managed to find an alternative dryer elsewhere. Please NEVER deal with this company, they are an absolute joke when it comes to any kind of customer service. AVOID at all costs.
                      gray299(1 review)
                      Power Direct will sell the product when it is out of stock and then expect you to wait till they order in stock. This means that the advertised 2-3 days delivery is wrong by weeks. There is no communication of this and each time you get in contact the stock will be in tomorrow.
                        scode99(1 review)
                        Initially ordered a Samsung 75" TV end of November promised for two weeks' delivery in time for Christmas. However this kept being pushed forward due to delays from Samsung. Naturally was disappointed but the communication from Powerdirect was faultess so kept hanging on. Eventually had to cancel the order after 5 months waiting but was offered the 2016 Sony 75" top of tge range alternative for a very good price. This was after two of the directors Amarjit & Jas personally took charge. Have since taken delivery of the Sony and very pleased with the final outcome.
                          AlasdairStewart(1 review)
                          They don't send you the product you ordered and they don't give you your money back. Stay well clear.
                            Unregistered38458(1 review)
                            I placed an order online only to be told it would be 14-21 days delivery. I then emailed back to say that was too long (meant for a gift) and so I would like to cancel for a full refund (well within my consumer rights!). I received an email back that I need to send my cancellation to a specific email - I did that and got a confirmation email back and they would be in touch within 48 hours to confirm. 9 days later - nothing. No response to my emails and they don't answer the phone. Avoid like the plague! Don't expect any customer service
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