Staff always on hand to advise on purchases, but don't hassle customers at all;
Friendly efficient service;
They stock excellent products in store and online;
I've always found the deliveries to be very well packed inside the box, and the box itself very durable;
London and Summertown Oxford Stores are different to each other, I'm glad there is one nearby where I live now in Oxfordshire.
The shops are always clean and tidy, their counters are always a place to find interesting product samples too!