Absolutely unprofessional. I bought from them a Remington trimmer which after few weeks broke. I have sent it back 2 months ago via free post which they provided and since that day I have been chasing customer service for exchange or refund. 2 weeks ago they told me that they haven't received it and asked me to provide a slip from their free post - joke! I spoke with 5 different customer service operators and had to explain the story over and over again! I had confirmation that the refunded me however until now I haven't seen money on my account. I am giving up!
Stay away from them!