I ordered a watch in February this year, after 2 days the face was steaming up. I returned the watch immediately. After weeks and weeks of chasing for updates about 3 month after they had my watch back they replied saying they the manufacturer cannot repair the watch and I have to pay an additional £80 for a replacement. Obviously I was not going to pay more. I asked for them to return the broken watch and they refused to do that as well. So basically they held it to ransom until I had a family friend who works for the ombudsman send a lengthy email the other day. I have only just received my watch back today! Proceed with caution and heaven forbid the watch is faulty once received! I will never use them again.
Great at taking your money but when things go wrong, like when the expensive Swiss watch is faulty, they don't want to know and resort to out and out lying! I was told 3 times that they had returned the watch to the manufacturer but I checked with the Swiss company directly, they had been lying to me all along. Then out of the blue without any text or email I received the damaged watch back. AVOID this terrible company at all costs, you have been warned!
The customer service is perfect.Warranty is real and you have to do with Watch Hut ,without hidden charges.Other companys may ask to pay 28 euro for ''administration expenses'' to check your new watch when has a malfuction (invicta- Holland even when under warranty) People at Watch Hut really respect the customer ! Webpage only need improvement at currency choosing point!
This shop is located in United Kingdom. Prices are shown in GBP.
Full company name: Dm London Limited
Company registration number: 05209185