I ordered a watch but wanted the strap changed. I had to ring the company for this and they accommodated my request at no cost. Still delivered next day. The lady on the phone also offered me return window of 2 months should i change my mind. The product price wan't the lowest but when you factor in the strap change needed that I would need to pay in another shop, it was a good deal. All in all friendly service and prompt delivery. I will use them again in the future.