Unhappy customer

Joined 2020-09-10
1
Contributions
0
Helpful votes
Laptops Direct
Excellent
(500+)
Terrible
a month ago
Terrible service from start to finish. Needed a laptop quickly for an upcoming online exam - within the week The laptop advertised had an online code for free next day delivery, which i tried to apply at checkout but didnt work. So paid extra for rapid delivery which was within 3-5days. The given delivery date was then pushed back twice as they didnt even have the laptop in stock! Decided to cancel so sent two messages to request cancellation and a few days later also made a phone call to the company about a week before advertised delivery date. Was advised over phone that despite my early request to cancel and fact laptop hadnt even left yet I had to wait for delivery and reject on the door which I did. Was also assured id get a full refund including delivery since it should never been posted. Refund came about three weeks later but they have deducted delivery costs.! Falsely advertised free rapid delivery, huge waste of time, stress, and cheek of being charged for postage despite cancelling well in advance. avoid! Asus Ryzen 5-3500U 8GB 512GB SSD 14 Inch FHD Windows 10 Laptop