Damian

Joined 2020-09-15
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Helpful votes
Laptops Direct
Excellent
(500+)
Terrible
a month ago
faulty product and failure to refund issues from start to finish. 1 - i was informed ordered laptop was not available once ordered (24/07/2020) 2 replacement offered arrived very poorly packed and had zero battery - and the frame was distorted - i was offered £25 to purchase a new battery - though no offer to supply a new battery. I returned the item 3 - initially denied the item had arrived despite sending registered post and having been informed it had been received by the courier. 4 - i was offered the item i had originally ordered - only to find it was not in stock and being a reconditioned item - no indication of when it may be in stock 5 - requested refund this was agreed ( approx 15/08/2020 - though have not checked this date) - it was also agreed that the return postage would be refunded - though this was later denied. 6 I am still waiting for the refund - 15/09/2020 I have had numerous guarantees that the payment has been made including being sent a credit note though no dates of these coincided with the requests for verification of bank details for the refund. At present I receive a stock answer saying - apologies for delay but the refund has been made - to date this has not arrived in bank. I have received a sum equating to the post and thus had assumed that they had decided to make the refund of the postage as an act of good faith in light of the litany of errors. I do not know if this is the case or this is related to the refund - it does not coincide with any notifications i have received of the alleged refund. No clarification is being offered. I would not recommend this company or any of their subsidiaries and will being actively discouraging anyone to use them. a shame as i did find the initial sales exec very helpful with all. the after sales service/ customer service team was wholly another matter