This looks like a UK company but is Danish. The coffee machine had an EU plug. Trading standards confirmed it is illegal to sell these in UK unless they have a converter plug attached ( one which needs a tool.to.open -not an adapter). The company were ignorant of this and denied they were doing anything wrong. I suggested they send the correct converter (Coffee Friend sell same with this) but they said they could only send an adapter - which is unsafe and illegal. NB the website gives no address or phone number.
I have returned immediately for full refund which they ahreed to. please avoid. Pay by credit card to allow claim under S75 rights.