PriceSpy UK

CeX awarded PriceSpy’s ‘Shop of the Year 2022’

During a year where normality somewhat resumed following the pandemic, before new challenges were presented with a cost of living crisis around the globe, importance placed on customer service has never been greater.

PriceSpy’s annual Shop of the Year competition celebrates those retailers that have gone the extra mile to provide an unbeatable service for their customers. And given votes are made by shoppers themselves in the form of a review, you know that this is a truly trusted and impartial award.

So, without further ado, let’s announce the winners of PriceSpy’s ‘Shop of the Year 2022’...


A familiar name in PriceSpy’s Shop of the Year competition, CeX was a category winner in 2021; winning the ‘Computer & Phones & Games & Consoles’ category. This year, however, the UK’s biggest second-hand electronics and entertainment specialist is the outright Shop of the Year 2022.

Liisa Matinvesi-Bassett, UK country manager at PriceSpy says: “Well done to CeX on being PriceSpy’s Shop of the Year 2022! A truly worthy winner, CeX demonstrates how a focus on sustainability, efficiency and great customer service can be an award-winning combination.”

About CeX

At CeX, you can buy, sell and exchange games, phones, consoles, laptops, tablets, computers, electronics and gadgets for cash. It has been serving tech enthusiasts, gamers and geeks the latest and greatest in the world’s tech and gaming - all with a 24 month warranty - for the last 30 years.

With reviews calling out: “excellent customer service”, “great shop, great staff”, “delivery was quick” - it’s no surprise that CeX is this year’s winner! We sat down with Jonathan Cronin, CeX’s head of marketing, to hear about what the award means to them.

PriceSpy’s Shop of the Year competition is based on real reviews from real shoppers that use PriceSpy to find the right product for them at the right time. Being the winner is testament to CeX’s great overall offering and service. What does this award mean to you?

“We’re delighted! It’s testament to sustainable shopping at CeX. We’ve strived since 1992 to make CeX the simpler, more sustainable, better value way to buy, sell and upgrade your old tech, games and phones. With a busy web team and thousands of colleagues in 390 UK stores, it means a lot to all of us.”

Thinking of your offering, what do you think makes CeX stand out from the competition?

CeX is the original technology and entertainment exchange specialist. Our key differentiator is our in-store teams who offer unbiased, uncommissioned and expert advice. This is backed up by our industry leading two year warranty, which is better than most new retailers, never mind other online competitors. Our service options are wider than anyone else too. CeX has 390 UK stores, as well as online shopping plus freepost and free home collection for sellers. 

You were a category winner in 2021 and the overall winner in 2022 - what do you put this win down to this year?

“The ongoing motivation and hard work of the team at CeX who believe in the cause of the circular economy. We believe that is not just better value for money for customers, but also vital that we make better use of old but perfectly good working products and to do our bit for a sustainable future.”

PriceSpy’s Zak Brown congratulating CeX’s Jonathan Cronin

CeX certainly sounds like a worthy winner to us! Here’s what else PriceSpy users had to say about CeX:

“Very helpful and answered all questions I had with understanding and good understanding of the product I purchased.”

“Excellent customer service - staff were quick and keen to help. Great selection of products. Delivery arrived safely and on time.”

“Staff are very helpful and friendly explaining anything you want to know. Items are well priced whether buying or selling. I love the website too as all prices are stated clearly. CeX is my favourite shop, I've bought and sold numerous items over the past couple of years.”

“Goods as described, quality excellent and fast delivery. Have purchased many items from CeX both instore and online. Store staff are always polite, knowledgeable and efficient. Online shopping hassle free.”

“I've been shopping with CeX for several years and their whole process is quick and easy, from choosing products both in-store and online to checking out said products or even collecting products that you bought earlier online. Overall, I love CeX.”

Runners up in PriceSpy’s Shop of the Year 2022 are:

Second place: BargainShopUK

Third place: Notino

Published: 15 December 2022

Photo: PriceSpy

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