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This shop is located in United Kingdom. Prices are shown in GBP. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Appliances Direct (5.22)
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  • Terrible
    Ordered a washer dryer online - paid for delivery as well as removal of old appliance.
    The day before the delivery I received an email stating that the washer dryer can only be delivered to the ground floor. Now here is the rub.
    I live on the 1st floor - I have a heart condition and can surely not be expected to carry the old washer dryer down the stairs and then carry the new machine back up. Surely that's why I paid the delivery and removal charges? Had I been informed of this when I placed the order I would not have bothered.
    Do I have to pay for the customer services number aswell? Just saw that I am being charged 13ppm plus network charges for making a call to their customer diservice number - seriously?
    Now they want to charge me cancel the order.
    What a load of rubbish - will surely not use them ever again.
    1 month ago
  • Very Poor
    Bought the wrong type of cooker hood because they placed it in the wrong section of their website. Charged 15% re stock fee and only given a voucher.
    You have to arrange and pay for return as well - imagine the hell that would be with a big fridge - AVOID THIS COMPANY! Surly staff that have clearly had enougth of customers having a go over disgusting policy. TIP! READ THE RETURNS POLICY BEFORE YOU BUY FROM THIS COMPANY - YOU WILL BE SHOCKED!

    What they do is legal but do you really want the risk and hassle of having to be treated poorly to return a product even though you have done nothing wrong! 90% of theirdeliveries will be Ok but if like me you fallin the 10% of faulty or incoorect or scratched products then good luck dealing with this company.
    3 months ago
  • Very good
    Good service.
    9 months ago
  • Excellent
    No problems, great product, great service
    9 months ago
  • Perfect
    Excellent service.
    9 months ago
  • Perfect
    I was a bit reluctant purchasing from this company as I've read some bad reviews, but never had any issues. I paid extra for next day delivery and received it exactly when it was supposed to arrive. Would happily purchase from them again
    9 months ago
  • Terrible
    Ordered a fridge I needed urgently so paid 50 quid for next day delivery. The shipping company (Panther) showed they received it that evening. The next day came and went, nothing. I emailed Appliances Direct and Panther....nothing. The next day I rang Panther, they said no excuse I would receive it in 2 more days, I said it was unacceptable and they agreed next day. I said I wanted it today, they said 'Impossible'.
    Appliances Direct sent an email (no reply allowed) saying they were refunding me 10 quid.
    Fridge duly arrived on the 3rd day. No more replies to many more of my emails, no apology from either of them.
    A disgrace to online shopping. I hope they both crash and burn.
    9 months ago
  • Terrible
    This company give very poor service with abysmal communication, ordered camera from website then the details changed to a much lower spec camera, no one could tell me which I would actually be delivered, as it was nothing ever arrived, 2 months is not an acceptable delivery window

    Avoid this company if you require any form of service at all
    11 months ago
  • 2016-07-28 - One year ago. User reviews before this time are not included in the rating.

  • Terrible
    We ordered a cooker hood from appliances direct but the box wasn't opened until two weeks later when the builder was ready to do the work. When he opened the box he found the item to be manufactured incorrectly where the front and side weren't aligned properly.
    Phoned appliance direct who refused to replace it as it was passed the 5 days return policy.
    I don't see why that should make any difference as the item was clearly faulty and hadn't got worse being by us keeping it boxed for the extra few days. very very poor customer service. Won't ever be using them again and wouldn't recommend them to anyone else either.
    1 year ago
  • Perfect
    Ordered a Dehumidifier from Appliances direct on standard delivery that arrived the next day.
    1 year ago
  • Poor
    Beware of the competitive prices listed on this site. There are hidden charges, which are only raised after registration and at the final point of payment. After offering a '£20 discount voucher code', I also went through a further registration procedure with Which too. So after around 20 minutes of registration and attempting to purchase my item, I'm confronted with a 1.5% surcharge for using a credit card - it's even more if you want to use Amex! So with hidden surcharges and delivery costs, my £20 discount voucher amounted to a paltry £9. Hardly worth the effort. The conspicuous lack of transparency is what rankles; as many operations offer free delivery, and highlight additional charges up front. They certainly don't hijack you at the last hurdle with surcharges due to your method of payment. Would not use again as a consequence of thier blatant subterfuge.
    2 years ago

International user reviews

(0.00) One review for Appliances Direct from our members in Sweden Translate to English.