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This shop is located in United Kingdom. Prices are shown in GBP. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Appliances Direct (1.78)
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  • Poor
    1 month ago
    Poor service. Places a large order. Had to call twice to make sure the order was fulfilled correctly. was given a delivery date of 2 weeks ahead. I ended up cancelling two items to bring the delivery date down.

    The remaining items, they mistakenly sent the wrong oven and corrected the mistake before it reached me but it was delayed further.

    Calling customer care i was given a generic response about delivery being with 3rd party provider. No actual valuable information about what items would be delivered when.

    Each time i called customer care i was transferred 5 times from one person to the next.

    Poor service! recommend using local retailer in future!
  • Terrible
    1 month ago
    Freezer started to fail, so needed one quickly. Ordered from AD, 24Hr delivery from stock.

    Delivered with door and top smashed sideways, found by me when unpacked by deliverer (who was going to blank it!). Delivery Courier photographed and notified them.

    On contacting through LOOOONNNG delay system, their Customer Service offered refund or replacement. Arranged replacement.

    Contacted by their second deliverer (a different firm name) on the day an hour earlier than slot, but then ten mins later he rang AGAIN to say the freezer had been placed on top of a washing machine unsecured and had fallen off once unrestrained by previous delivery item, smashing the front off and damaging the casing.

    Back through LOOOOONNNNG delay system and arranged a refund which was done that day.

    Dear AD, it's not much good you offering good prices when you clearly pay sub-human brain dead cretins to quality check, handle and deliver your goods!
  • Terrible
    2 months ago
    Ordered a £900 washing machine and paid for next day Saturday delivery. Call from courier to say they have not received the delivery so not sure where it is. Spoke to Appliance Direct Customer Service and said sorry but nothing they can do and earliest they can deliver is Tuesday. If I cancel then not able to get a refund until 5 days after they have it from the Courier company. They are not interested in helping. I checked and if I place a new order then I can get it Monday but not prepared to do that and recover the other item from their failed courier delivery. Just said nothing they can do other than provide shocking customer service. Just interested in getting orders and not their service. I will not use them or advise others to either.

    Just seen another review posted with the same issue as mine so seems problems are more than a one off,
  • Terrible
    2 months ago
    Long story short. Ordered oven. Paid extra for delivery on a Saturday. No delivery. Call customer service @ 13p a minute. Go through all the press 1 for... for press 2 for.... trash, this takes over two minutes. Get left on hold for over ten minutes, all at your cost. Got told oven will be delivered Monday. Delivery arrives Monday. No oven but a cooker hood. Go through all the customer service rubbish on phone again. Wait ten minutes, call answered then hung up straight away. Call again waiting 15 minutes. Cant explain everything as have to go to work. Ask for a call back, which was agreed. No call back. This happens time and time again. They never call back. Which means they make more money by phoning them. Asked for full refund. No refund until they get cooker hood back first. Plus they want us to put the boxed cooker hood in another box in case of damage whilst its in transport. Why haven't you double boxed it, if that's the case? More expense. PLEASE DO NOT BUY FROM THIS INEPT AND REPULSIVE COMPANY.
  • Terrible
    3 months ago
    First thing first item delivered on time but problem is terrible after sales service
    I received my built in AEG Microwave on 29/09/17 with no apparent damage to box. I thought there is nothing to suspect as item inside being damaged or wrong one. so I left the sealed box unopened until ready to be fitted unfortunately my new kitchen fitting delayed by a week, On 12/10/17 when it was ready I opened box. To my absolute horror I found front glass panel cracked. OK I thought, I will get it replaced and I contacted appliance direct and they flatly rejected any replacement
    their argument was that I did not reported problem within five days of item being received.
    I am now stuck with brand new but damaged item.
    stay away from these people.
  • Terrible
    3 months ago
    Disgusting service and aftercare. Upon placing my order and taking payment I was expecting a Saturday delivery so defrosted the old appliance as instructed. I then discovered the delivery was not coming. Appliances Direct blamed their supplier (Hotpoint) but when I called Hotpoint this was not true. I was offered a small discount but I had already wasted so much food and now had to take a day off work on Monday to take delivery or be without a fridge with two very young children for a whole week! ! A massive inconvenience. I have had to chase and chase to get answers, it's simply not good enough...
  • Terrible
    6 months ago
    Ordered a washer dryer online - paid for delivery as well as removal of old appliance.
    The day before the delivery I received an email stating that the washer dryer can only be delivered to the ground floor. Now here is the rub.
    I live on the 1st floor - I have a heart condition and can surely not be expected to carry the old washer dryer down the stairs and then carry the new machine back up. Surely that's why I paid the delivery and removal charges? Had I been informed of this when I placed the order I would not have bothered.
    Do I have to pay for the customer services number aswell? Just saw that I am being charged 13ppm plus network charges for making a call to their customer diservice number - seriously?
    Now they want to charge me cancel the order.
    What a load of rubbish - will surely not use them ever again.
  • Very Poor
    9 months ago
    Bought the wrong type of cooker hood because they placed it in the wrong section of their website. Charged 15% re stock fee and only given a voucher.
    You have to arrange and pay for return as well - imagine the hell that would be with a big fridge - AVOID THIS COMPANY! Surly staff that have clearly had enougth of customers having a go over disgusting policy. TIP! READ THE RETURNS POLICY BEFORE YOU BUY FROM THIS COMPANY - YOU WILL BE SHOCKED!

    What they do is legal but do you really want the risk and hassle of having to be treated poorly to return a product even though you have done nothing wrong! 90% of theirdeliveries will be Ok but if like me you fallin the 10% of faulty or incoorect or scratched products then good luck dealing with this company.
  • 2017-01-20 - One year ago. User reviews before this time are not included in the rating.

  • Excellent
    1 year ago
    Updated: 1 year ago
    No problems, great product, great service
  • Perfect
    1 year ago
    Excellent service.
  • Perfect
    1 year ago
    I was a bit reluctant purchasing from this company as I've read some bad reviews, but never had any issues. I paid extra for next day delivery and received it exactly when it was supposed to arrive. Would happily purchase from them again
  • Very good
    1 year ago
    Updated: 1 year ago
    Good service.
  • Terrible
    1 year ago
    Ordered a fridge I needed urgently so paid 50 quid for next day delivery. The shipping company (Panther) showed they received it that evening. The next day came and went, nothing. I emailed Appliances Direct and Panther....nothing. The next day I rang Panther, they said no excuse I would receive it in 2 more days, I said it was unacceptable and they agreed next day. I said I wanted it today, they said 'Impossible'.
    Appliances Direct sent an email (no reply allowed) saying they were refunding me 10 quid.
    Fridge duly arrived on the 3rd day. No more replies to many more of my emails, no apology from either of them.
    A disgrace to online shopping. I hope they both crash and burn.
  • Terrible
    1 year ago
    This company give very poor service with abysmal communication, ordered camera from website then the details changed to a much lower spec camera, no one could tell me which I would actually be delivered, as it was nothing ever arrived, 2 months is not an acceptable delivery window

    Avoid this company if you require any form of service at all
  • Terrible
    1 year ago
    We ordered a cooker hood from appliances direct but the box wasn't opened until two weeks later when the builder was ready to do the work. When he opened the box he found the item to be manufactured incorrectly where the front and side weren't aligned properly.
    Phoned appliance direct who refused to replace it as it was passed the 5 days return policy.
    I don't see why that should make any difference as the item was clearly faulty and hadn't got worse being by us keeping it boxed for the extra few days. very very poor customer service. Won't ever be using them again and wouldn't recommend them to anyone else either.
  • Perfect
    1 year ago
    Ordered a Dehumidifier from Appliances direct on standard delivery that arrived the next day.
  • Poor
    2 years ago
    Beware of the competitive prices listed on this site. There are hidden charges, which are only raised after registration and at the final point of payment. After offering a '£20 discount voucher code', I also went through a further registration procedure with Which too. So after around 20 minutes of registration and attempting to purchase my item, I'm confronted with a 1.5% surcharge for using a credit card - it's even more if you want to use Amex! So with hidden surcharges and delivery costs, my £20 discount voucher amounted to a paltry £9. Hardly worth the effort. The conspicuous lack of transparency is what rankles; as many operations offer free delivery, and highlight additional charges up front. They certainly don't hijack you at the last hurdle with surcharges due to your method of payment. Would not use again as a consequence of thier blatant subterfuge.

International user reviews

(0.00) One review for Appliances Direct from our members in Sweden Translate to English.