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https://www.coolshop.co.uk

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This shop is located in United Kingdom. Prices are shown in GBP. You can communicate with this shop in English.

Detailed information PriceSpy members have rated CoolShop UK (5.33)
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  • Perfect
    3 orders so far and all of them have arrived quickly and in great condition. No complaints.
    19 days ago
  • Terrible
    Having ordered a product the site failed at the last step and wouldn't accept my payment.
    This was using a VISA credit card, so nothing unusual there. There is no problem with the card as I use it all the time and have used it since the site was unable to process my payment.
    Also when I tried to use the online help chat I had a warning from my security software that it posed a high security risk due to virus infection. Thus I had to go through email to reach support which was very slow, and they were unable to help with my problem.
    11 months ago
  • Hi Matadoro

    Without having more details on what happened, I'll try to answer with the best of my abilities.

    If you have a non-UK issued card, then the payment is blocked automatically. We've received a bunch of concerned contacts from tourists who have had their card stolen and used in our store. Due to the amount, we had to put up the restriction to protect our customers, and those who have been unfortunate.

    It is also possible that if you have a foreign payment block setup on your own card, that the payment will be rejected. As the payment is directed to an international account, it is considered to be an outside UK transaction.

    We've haven't heard of the virus problem you mention before, but we would greatly appreciate if you could provide us with the details concerning the problem. You can always send us an email to info( a)coolshop.co.uk. The support program we use is outsourced, so we would have to contact the providers of the program regarding the issue.

  • 2016-07-27 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    very good shop and price of things
    3 years ago