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https://www.coolshop.co.uk

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This shop is located in United Kingdom. Prices are shown in GBP. You can communicate with this shop in English.

Detailed information PriceSpy members have rated CoolShop (6.00)
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  • Very good
    2 months ago
    I ordered a game from here as they offered the best price... and then read the reviews. After being concerned for a couple of days that I would never receive the item, it turned up (on day 3) in perfect condition and as you would expect.
    I dont think they accept credit cards - at least they didnt accept my AMEX, and another user had a credit card issue. Other than that, I see no reason not to order through CoolShop again - based on this single experience :)
  • Terrible
    4 months ago
    A company with a U.K. Web address that is based outside the U.K.
    We purchased an item whilst we were on holiday abroad, their site clearly stated 2-3 days; nowhere on the 'ORDER' page did it state that the item would be coming from outside the U.K.
    The delivery timescale has now passed and still no item, even though the monies have been taken from our account. Originally the order said it was being delivered with DPD, this isn't the case as they have sent the item via the standard postal service, therefore we have no way of tracking our item. Had we known this item was coming from outside the UK, we would not have ordered from this company.
    We have sent many emails to their customer support, after the first email they asked us to fill in a postal claim form and that they would replace or refund. We did this and now they are saying they won't refund or replace until they have sent the claim for off and they have the claim back! This is rediculous, this company has had the form returned to them, completed and clearly stating that the item has not been received. Companies have cover under their insurance policy for loss or damage in transit, so they should refund us as soon as they received our completed form.
    This company hides the fact that they are 'OUTSIDE' the U.K. In their terms and conditions.
    They said that Amazon distribute from outside the U.K. And conduct business in the same way as Coolshop. This is not true, Amazon 'CLEARLY' state on their order page if an item is coming from 'OUTSIDE' the U.K. Or from an EU warehouse, they even name the seller and give a location, Amazon are transparent in their sales and 'DO NOT' hide facts within their terms and conditions.

    This company is now holding our monies for an unspecified period of time whilst they send the claim form off to the postal service. We now have to raise a disputed payment with our bank to get our monies back, costing us money in phone calls to our bank.
    So an item that was less expensive will now work out more expensive with the calls we have to make to our bank.
    All we wanted was a replacement, they won't even give us a replacement until the form has been submitted to the postal service for a claim submission.
    I have asked for a refund now and I won't be shopping with this company again.
    Poor customer service and poor after sales.
  • Perfect
    6 months ago
    3 orders so far and all of them have arrived quickly and in great condition. No complaints.
  • 2017-01-19 - One year ago. User reviews before this time are not included in the rating.

  • Terrible
    1 year ago
    Having ordered a product the site failed at the last step and wouldn't accept my payment.
    This was using a VISA credit card, so nothing unusual there. There is no problem with the card as I use it all the time and have used it since the site was unable to process my payment.
    Also when I tried to use the online help chat I had a warning from my security software that it posed a high security risk due to virus infection. Thus I had to go through email to reach support which was very slow, and they were unable to help with my problem.
  • Hi Matadoro

    Without having more details on what happened, I'll try to answer with the best of my abilities.

    If you have a non-UK issued card, then the payment is blocked automatically. We've received a bunch of concerned contacts from tourists who have had their card stolen and used in our store. Due to the amount, we had to put up the restriction to protect our customers, and those who have been unfortunate.

    It is also possible that if you have a foreign payment block setup on your own card, that the payment will be rejected. As the payment is directed to an international account, it is considered to be an outside UK transaction.

    We've haven't heard of the virus problem you mention before, but we would greatly appreciate if you could provide us with the details concerning the problem. You can always send us an email to info( a)coolshop.co.uk. The support program we use is outsourced, so we would have to contact the providers of the program regarding the issue.

  • Perfect
    4 years ago
    very good shop and price of things