1.9 / 5
(17 reviews)
5
(4)4
(1)3
(0)2
(1)1
(11)
Sorted by date
5 months ago
No option for Zero stars Company is incompetent and borderline criminal. Not based in the UK, which is not apparent from their .co.uk webpage. No ability to track items and unclear when, if ever, delivery will occur. COVID-19 is terrible and clearly not helping, but do yourself a favour and avoid this appalling company.
8 months ago
After some bad reviews I was dubious about ordering from these guys, but the playpen we were after was sold out everywhere and the price at CoolShop was hard to pass over, so we took a gamble. The website is slick and functions beautifully (I’m a web developer so you can take my word for it) and the order arrived quickly with fantastic tracking features. I had to use customer service regarding my order and even they were on it. Can’t fault coolshop, order from them with confidence.
8 months ago
disgusting, unprofessional, unreliable behaviour. please trust all the reviews here and never ever use this website. W placed an order 2 weeks ago, nothing arrived and their customer service can NOT be contacted. They are a UK shop but they do not have a contact number, there is a chat that is an automatic BOT that writes that on chat it is not possible to discuss issues with orders or deliveries.. useless! no one has taken help to help, they just took the money and disappeared
8 months ago
On Sunday 15th December I purchased a Nintendo Switch Console with Grey Joy-Con controllers (Upgraded Version) with Mario Kart 8 Deluxe (Nintendo Switch) after finding a deal on Hotukdeals.co.uk. Delivery was showing as 3 days and it was showing as being a UK power adaptor. First I knew that there was a problem with the order was when people were posting that the page had been changed and people were being sent messages that they were shipping uk adaptors as the Switch was actually a Euro plug. I contacted Coolshop and they sent me the details for the return but unfortunately the Switch arrived on Monday 23rd December - 2 days after the adaptor was delivered! This left me no time to find a replacement in time for Christmas and to my horror they had shipped a Neon and Blue version - not the Grey Joy-Cons that they had advertised and sold me. I had no choice other than to wrap and give the item for Christmas as I could not find, or even afford, to purchase a replacement and await a refund after shipping the item back to Coolshop. Disgusting behaviour - the old "Bait and Switch" routine usually found on the market stalls years ago - Del Boy Trotter would be proud of you Coolshop! So why did Coolshop not offer to replace the power supplies and let you ship the Euro one back to them. Why did they advertise the sale as Grey Joy-cons and actually ship Red and Blue? Basically because once they had your money and shipped so close to Christmas they had you over a barrel. They never even offer to replace the Joy-Cons with Grey ones. I will NEVER purchase from them again and I will post this review everywhere I can find and tell everyone about the appalling service. Unfortunately I had to leave one star - would like to have left no stars! Buyer Beware - this really is a bad company to deal with!
a year ago
Wish I'd seen PriceSpy before ordering from Coolshop. Should have received my order between Wednesday to Friday and when I inquired on Friday as too where my item was I was told it woud come Saturday.21st Sept. Monday 23rd still without what was supposed to be part of a present. Yodel are the couriers.Tried their livechat to no avail and when I complained by email just got a standard reply but no more. It's now 5pm Thursday 26th and still no sign of my item and no word from Coolshop apart from an email from a founder of Coolshop Jakob Riisgard,asking me how I was enjoying my purchase. You can guess how that went down.
a year ago
I purchased some software from this company. After a month of communication with the developers trying to get it to work on my 3 different high end computers (I am a retired Microsoft systems Engineer) they agreed a refund in writing. Coolshop from the beginning said unequivocally they would refund my money. A month after returning the software to coolshop and several emails (many ignored) they said they hadn't received the package. After sending them a proof of posting they admitted they had received it and said "A refund had been issued" and I would receive it within 7 days". Three weeks later I asked where my money was and they told me after 3 months of messing me around they won't give me a refund after all.Most bizarrely of all they said "it was against EU law to refund money on software/hardware that has been used". How the hell are you supposed find out if something works without using it ? If anyone from coolshop wants to dispute this I have very clear emails from them supporting every word I have said. If you really want to trust a company like this then go ahead but you could save yourself a lot of time and hassle by throwing your money down the drain.
a year ago
Ordered an XBOX one in November, it arrived not working, sent it back royal mail special delivery, which they have accepted back. 4 months later they are not responding to my emails for a full refund, absolute criminals. Im going to contact the police, trading standards and my bank...... i cant believe they think they can get away with this. Not a UK company, sent them several emails, they are obviously a CON website, DO NOT USE THIS WEBSITE.
2 years ago
Appalling customer service. After a month of emails about being sent the wrong item they have yet to acknowledge that my rights have been breached or offer a refund. There is no telephone customer service number and they take over a week to respond to emails. Avoid.
2 years ago
I bought a car seat from them a while ago and my baby did not like it so I wanted to return it to coolshop in normal return process. They emailed me a rwturn label via royal mail, however when I took my parcel to royal mail depo they refused to accept the return as the parcel is over 50x50. I have been told to contact the coolshop in order to return it by the courier or drop off point. I wrote two emails with no respoce. If they will not email me back withing 14 working days I will contact the trading standards.
2 years ago
Ordered on Friday, delivered on Monday! I was a bit reticent after reading other reviews, but went ahead due to the unbeatable price. I was delighted to receive the items I ordered so quickly. The only MINOR downside was the items came in jiffy bags which didn’t provide a lot of protection, allowing the packaging of the items inside to get a little scrunched. A nitpicking gripe to be fair. Great result!
2 years ago
Order placed and received a notification that the item had been despatched a few days later with a tracking reference. 2 weeks later and the item still hasn’t been received by the courier for onward delivery to me so clearly it hasn’t been despatched at all. I have since sent 2 emails to Coolshop asking for an update but no response from them. I would avoid this company.
2 years ago
this company is a load of rubbish tell you what you want to hear. like other poeple we thought was base in uk and told deilvery within 2 to 3 days days on and nothing tracking no such number been on to parcel people never heard of them so it a joke no goods and lots my money we are reporting them as i type this but please watch out thay talk a load of crap buy some where eles if i was you.
3 years ago
I ordered a game from here as they offered the best price... and then read the reviews. After being concerned for a couple of days that I would never receive the item, it turned up (on day 3) in perfect condition and as you would expect. I dont think they accept credit cards - at least they didnt accept my AMEX, and another user had a credit card issue. Other than that, I see no reason not to order through CoolShop again - based on this single experience :)
3 years ago
A company with a U.K. Web address that is based outside the U.K. We purchased an item whilst we were on holiday abroad, their site clearly stated 2-3 days; nowhere on the 'ORDER' page did it state that the item would be coming from outside the U.K. The delivery timescale has now passed and still no item, even though the monies have been taken from our account. Originally the order said it was being delivered with DPD, this isn't the case as they have sent the item via the standard postal service, therefore we have no way of tracking our item. Had we known this item was coming from outside the UK, we would not have ordered from this company. We have sent many emails to their customer support, after the first email they asked us to fill in a postal claim form and that they would replace or refund. We did this and now they are saying they won't refund or replace until they have sent the claim for off and they have the claim back! This is rediculous, this company has had the form returned to them, completed and clearly stating that the item has not been received. Companies have cover under their insurance policy for loss or damage in transit, so they should refund us as soon as they received our completed form. This company hides the fact that they are 'OUTSIDE' the U.K. In their terms and conditions. They said that Amazon distribute from outside the U.K. And conduct business in the same way as Coolshop. This is not true, Amazon 'CLEARLY' state on their order page if an item is coming from 'OUTSIDE' the U.K. Or from an EU warehouse, they even name the seller and give a location, Amazon are transparent in their sales and 'DO NOT' hide facts within their terms and conditions. This company is now holding our monies for an unspecified period of time whilst they send the claim form off to the postal service. We now have to raise a disputed payment with our bank to get our monies back, costing us money in phone calls to our bank. So an item that was less expensive will now work out more expensive with the calls we have to make to our bank. All we wanted was a replacement, they won't even give us a replacement until the form has been submitted to the postal service for a claim submission. I have asked for a refund now and I won't be shopping with this company again. Poor customer service and poor after sales.
3 years ago
3 orders so far and all of them have arrived quickly and in great condition. No complaints.
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