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CoolShop
  • Free shipping
  • Fast delivery
  • Award winning shop
Terrible
5 days ago
This looks like a UK company but is Danish. The coffee machine had an EU plug. Trading standards confirmed it is illegal to sell these in UK unless they have a converter plug attached ( one which needs a tool.to.open -not an adapter). The company were ignorant of this and denied they were doing anything wrong. I suggested they send the correct converter (Coffee Friend sell same with this) but they said they could only send an adapter - which is unsafe and illegal. NB the website gives no address or phone number. I have returned immediately for full refund which they ahreed to. please avoid. Pay by credit card to allow claim under S75 rights.
Anonymous user
Anonymous user
Terrible
8 months ago
Ordered a webcam on 10th January. No sight of it 16 days later. Hermes UK have not received it. No response to emails. One delayed response after 5 emails: blame it on Brexit. The company is NOT located in UK, it is in Denmark. Will not cancel and refund. Pricespy should check its location.
Anonymous user
Anonymous user
Terrible
8 months ago
Stressful experience. Didn't deliver (was it ever sent? Was it ever in stock?). Wouldn't refund. I had to apply for Visa chargeback.
Anonymous user
Anonymous user
Terrible
9 months ago
Ordered a garden shredder received damaged shredder , returned over two months ago still no refund despite constant confirmation on its way !
Anonymous user
Anonymous user
Terrible
10 months ago
Im wishing I had read the terrible reviews that the company has recieved, before I considered placing my order. I WILL be getting my bank to refund this amount in full as the customer care is horrendous. The chat support hasnt helped me in the slightest and the email they provided doesnt respond bar an automated email that states it will get back to you, I'm still waiting on a response from the one I sent on the 21st November!
Anonymous user
Anonymous user
Terrible
10 months ago
This website is Fraudulent. I ordered an item which was described as delivery within 3-5 days. 3 weeks later I still have not received it. I’ve sent multiple emails that have been ignored every time. I’m going via my bank to get the payment refunded. AVOID. This site is not genuine.
Anonymous user
Anonymous user
Terrible
10 months ago
It's a shame you can't give zero stars! I wish I had read reviews before purchasing from this website the negative reviews are all true and I will start a dispute with my bank to get my money back. I ordered a ps4 game it said 3 to 5 business days I decided to check on the website chat that my game was on its way I was told on Friday 27th it would arrive as I suspected it didn't. So I went back on the chat to ask where my game was to be told that they don't deal with delivery details on chat and I should email which confused me as I had spoken to an operator about my delivery a few days before. I have emailed and unsurprisingly just like the reviews I have heard nothing and I have still not received my order. Although its a genuine website, its a genuinely poor, unprofessional, scrupulous website. Also it's a Danish company not British so I'm unsure whether their orders are processed in the UK or not. But please people avoid this website it might be the cheaper option however you will receive no customer service no support and so far no item for your money
Anonymous user
Anonymous user
Terrible
10 months ago
I ordered a game on 22nd October. On 8th November I was told it had been dispatched. 17 days later and it hasn't arrived. Online chat exists only to tell you they can't do anything and give you the e-mail, which I haven't had a response from at all. If you try raising the issue on trustpilot (the ONLY place they actually care about) you get a copy/paste excuse conveniently blaming COVID. I find this odd, considering I was told to wait a few days, then a week, then 16 days, then 21 days, with no mention of why. This alleged COVID delay hasn't held up any other deliveries, and they didn't mention it once in the numerous times I reached out through their site. All their positive reviews look to be copied from each other, with many coming from very new accounts, in places you wouldn't expect to use a shop based in Denmark (U.S for example). I don't believe my order is coming and will be pursung the issue through trading standards and hopefully can be refunded through my bank. Avoid these scammers at all costs. Save yourself the hassle, seriously.
Shopping experience rating
1.1Bad
9 reviews
Distribution of shopping experience
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About the shop

CoolShop

This shop is located in United Kingdom. Prices are shown in GBP.

Company information

Full company name: ENTERTAINMENT TRADING APS