Ratings older than 1 year are not included in the average rating.
Ordered through www.swedishface.co.uk so apologies if dermastore has nothing to do with this website. When I was not satisfied with the service provided by swedishface.co.uk and tried to check the customer reviews given, dermastore was the name that appeared. . I paid over £50 for a product online, received nothing and was cursorily told that it must be Royal Mail's fault. The implication was that it was my fault as I hadn't checked the box to pay almost another £10 for 'tracked mail'.
There was no hint of an apology or offer to see if they could look into the matter further. What an easy way to make £50!