4.2 of 5 stars

Sorted by date
24/08/2019
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    JANET FROM NOTTINGHAM(1 review)
    FANTASTIC DELIVERY SERVICE, VERY FAST, PACKAGING TAKEN AWAY FROM OVEN. A VERY GOOD PRICE FOR A GREAT OVEN. HIGHLY RECOMMENDED.
    23/08/2019
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      Geetha(1 review)
      I bought the smeg cooker hood from appliances direct at 320 pounds Not buying from appliances direct again as I found that John Lewis was selling the same cooker hood at 269 They did not offer price match as well which is very bad
      20/08/2019
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        Darren Reynolds(1 review)
        After my washing machine stopped working I was in urgent need of a new one. Had a look around online and came across appliances direct. They had a huge selection of washing machines and was able to use the search filter to chose my particular requirements. The machine I decided on was the HOTPOINT WMFUG1063P 10KG 1600RPM SMARTCLEAN FREESTANDING WASHING MACHINE - WHITE - The machine was available on next day delivery and Appliances Direct offered it for the cheapest price even with delivery. The machine came the next day and the driver phoned half an hour before they were due to arrive to ensure we were ready for them. The delivery men were very helpful and carried the machine into the house and removed the packaging. Once the machine was checked and signed for the delivery team left taking the packaging with them. They were both very polite. I would definitely use Appliances Direct again and highly recommend them as a reliable company who gives a quality service and great value for money.
        20/08/2019
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          Mike J(1 review)
          Ordered a BEKO FFG1545W UPRIGHT FROST FREE FREEZER at the best market price. It was delivered as scheduled and works great! There were 2 delivery guys who were very professional. When asked if they would remove & take away all packaging materials they did so without any fuss. BEKO are good value and most importantly they provide safe products. :)
          20/08/2019
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            John Fredrickson(1 review)
            Ordered a fridge/freezer for urgent delivery to replace a fridge that died. Delivery slot was later than I'd hoped for, and actual delivery happened almost 2 hours later than the delivery slot. The delivery team did a great job, but seemed to have been booked for a very large number of deliveries in a single day. Disappointing.
            19/08/2019
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              John(1 review)
              An excellent 'new' Samsung S7 phone and good delivery but let down by the fact that the battery was completely flat. It didn't even have 1% charge. When I rang to point this out I was told to charge it up and use it, but I am very wary the battery may have a reduced capacity for being allowed to run flat.
              18/08/2019
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                Hanszinderfaan(1 review)
                Arrived next day as predicted. Cannot review the item as I have yet to use it. Item was well packed and no damage recorded
                13/08/2019
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                  Karen Mardle(1 review)
                  Excellent service from start to finish. Thoroughly recommend
                  13/08/2019
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                    SDMC(1 review)
                    Have used Appliances Direct once before and received good service, so decided to use them again to buy a range cooker. Cannot fault the price and quality of the product. What leaves a lot to be desired is communication and customer after sales care from Appliances Direct. When ordering the range cooker I selected appliance installation which was to cost a further £199 ( a bit steep but I thought saves me having to find someone qualified to install it). What Appliances Direct did not tell me is that I would have to wait weeks for this, they had the cooker in stock but because they use contractors for their installations could not give me a date. Given that I had already had my old appliance removed this was not an option. Communication is almost impossible I tried calling customer service , multiple times, after waiting for 20+minutes everytime (listening to the world's most irritating hold music), I gave it up as a bad job and resorted to emailing them. Takes them 24hrs+ to reply to any email (even on a week day). I do still think they are great on price but would not use Appliances Direct again purely because their after sales/customer service is very poor. Also like many companies they are relentless in pushing their extended warranty (this was the only time they contacted me), which is fair enough but maybe they should focus more on customer service.
                    11/08/2019
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                      Mark Chambers(1 review)
                      Fantastic Air con machine that works really well. Excellent service from the in store staff, customer service and the delivery team. Absolutely fantastic all round. Returning customer.
                      11/08/2019
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                        Thomas Murphy(1 review)
                        I purchased a Beko FFG1545W Frost Free Tall Freestanding Freezer in White, I found the Appliances Direct website very easy to use and the prices better than any others I had seen. The delivery was on a day I chose by two very efficient and professional operatives. My whole shopping experience from beginning to end couldn't have been better.
                        09/08/2019
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                          Hungry Jo :-((1 review)
                          DREADFUL! Electriq cooler their own brand failed at 4 months. Customer service shocking! 10 days later still waiting. Customer service hung up on me when I mentioned CONSUMER RIGHTS ACT! It is how a company acts when you have a problem that shows their worth, this company & their brands are useless!
                          08/08/2019
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                            Songe(1 review)
                            Very competitive price, easy to order, received next day..what’s not to like!
                            07/08/2019
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                              Keith(1 review)
                              Good product good price and delivery
                              06/08/2019
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                                Dwaters(1 review)
                                Great items but I’m not sure why we had to wait so long for them. But arrived a day late but was kept well informed about the delay
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