4.3 of 5 stars

Sorted by date
17/04/2019
C
Good website, price, quick and informative delivery, no problems. Thanks.
17/04/2019
J
I ordered a Samsung microwave on the 17/3/19. Appliances Direct took my order with delivery promised in 2 weeks. After several emails to customer services we finally got the microwave on the 12/4/19. I feel that if an item is out of stock it should state at the point of order.
17/04/2019
M
Ordered TV for my new flat. Arrived with no remote and no screws for the stand. Was promised a £10 refund so I could "get my own screws". I then received an email saying they weren't sure when the remote and screws would be delivered. Waited up to a week for it and the screws to arrive. No compensation given at all. Sitting in a new flat for days with no tv isn't fun. Wouldn't recommend at all.
16/04/2019
J
Good price, quick delivery, no problems.
13/04/2019
A
First time I have had a problem with any purchase from Appliances Direct Problem occurred after 11 months, they replaced with a new product without a problem. Excellent after sales service!
12/04/2019
L
Can't do and won't do attitude from customer service. Fridge due delivery today has not been delivered but was received by courier at the hub at 0107 this morning. Call to Appliances Direct at 9am said they had not received the fridge from their supplier but this story miraculously changed by 12 noon when I called back with proof from the courier log. They lie about next day delivery too, my fridge at the local depot will take 6 days to get to me (6 weeks after I placed the order) and if I want it any faster, appliances direct can't be bothered to organise that, I'd have to try and contact the courier depot and do it myself. And apparently they have no managers, supervisors, or any points of escalation to simply talk to a justified unhappy customer. My only recourse is to submit honest bad reviews of their service to warn off others.
11/04/2019
J
Arrived very quickly, bigger than I thought it would be, good value for money, not tried it yet.
08/04/2019
P
Great service,easy to navigate site with great choice of products at excellent prices,delivery fast and efficient ,will definitely use company again for appliances
07/04/2019
D
Outstanding service. Product delivered 18 hours after order placed on a Sunday. Courier very helpful in positioning the replacement freezer. And they took away all the packaging. Well done all round.
07/04/2019
E
Fantastic service from start to finish. So pleased with my product.
04/04/2019
R
Absolute brilliant service, ordered oven on Thursday evening & it was delivered Friday early pm. Product very good and fitted perfectly. Very pleased.
03/04/2019
I
Brilliant , The service from this company is excellent, easy to deal with , great communication , the product I bought was very good value for money , delivered quickly and on time , regular updates on status of delivery. Couldn't be happier
02/04/2019
P
Fantastic Service and a really good price. Brilliant.
01/04/2019
A
Very fast delivery (was a much-needed dishwasher replacement) within 20 hours of placing the order. Good people working the delivery and removal of the defunct machine. Fair price. What more could I have asked?
29/03/2019
F
EXCELLENT SERVICE. extractor fan filters: really helpful pre-purchase advice (from Zoe at Appliances Direct). then fast delivery and product as expected and at a reasonable price...would recommend 100%
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