I contacted the company to process a return of the juicer. It is very poor quality - the juicing attachment rotates when juicing, the entire juicer moves around the counter, the pulp comes out wet, and it produces very little juice - not to mention the tiny ingredients hole (carrots need to be cut in quarters). I received an email from Sarah Cook (Customer Service team) saying I could not return the juicer since it was used. This contradicts what is clearly states on the website: an item can be returned within 14 days at a rate that reflects the diminished use (two juices). I sent an email with this information and a screenshot and never heard back from Sarah Cook or anyone else regarding this purchase. It is now past 14 days and I'm really frustrated. I will be fighting for my complete refund at this point.