4.2 of 5 stars

Sorted by date
05/08/2019
    W
    Walker(1 review)
    Rubbish delivery! Paid extra for next day delivery, waited in all day, only to be told after 4pm that delivery wasn't possible. Waited on phone for 25 minutes to be told item couldn't be delivered for another three days! Refunded next day fee but no other option for delivery. No idea if product was any good as we have had to get a neighbour to let them in. Wouldn't have ordered if they had been honest with the delivery options. Wouldn't recommend or use again.
    05/08/2019
      T
      Tina P(1 review)
      Great price, great service and great product!
      05/08/2019
        B
        Bey(1 review)
        Quick delivery as arranged
        02/08/2019
          c
          craig(1 review)
          Poor service. Paid extra for Saturday delivery but it came late. Tried to call customer services but over twenty mins wait and still no answer. Very disappointed customer.
          02/08/2019
            D
            DCH(1 review)
            Price competitive delivery service excellent
            01/08/2019
              S
              Steve B(1 review)
              Great product, excellent pricing compared to others, speedy delivery. Will use again for sure!
              31/07/2019
                S
                Sue Savage(1 review)
                Ordering was easy and delivery fast but after sales let them down. I had a query about the unit but was just sent information copied from the user manual which I had already checked. Messaged again and waiting reply.
                30/07/2019
                  H
                  Helena(1 review)
                  The product I wanted that was on order from curry's, never came after 2 months of waiting. By then there'd been a price drop of the same item and appliances direct had the model at the cheapest price. Ordering was easy and notifications of delivery were prompt and the 2 guys that brought it in my house were efficient and friendly. Loving my new washing machine!
                  28/07/2019
                    C
                    Chris(1 review)
                    After price checking found my product was cheapest with these guys, offered flexible payment methods including PayPal credit, and next day delivery which sadly was a day late however that was due to am issue with DPD and no fault of appliances direct. Would recommend them to anyone and will definitely be using them again when the price is right.
                    27/07/2019
                      C
                      Cheryl(1 review)
                      Ordering was fine , delivery & aftercare was a different matter. Delivery - were late due to road closure! we were rung & we were made very obvious that there was 1.5hr delay . On delivery rushed with the installation & when we came to open the fridge freezer door , one of compartments was broken . By that time the delivery drivers had zoomed off. Aftercare- Took pictures & sent immediately to appliances direct , email response was to contact us by 6pm following day .This did not happen rang company the following afternoon .Had to go through the whole story ( as above) as customer services said they didn’t have the pictures! Was asking if we had used the fridge freezer ! That’s why we ordered it as we needed it , so yes it was in use. Was offered a derisory refund of £20 & replacement part to be sent out in 3-5 working days. Judgement s out on this part . Have used company for a previous purchase , after this experience will never use again.
                      26/07/2019
                        M
                        Muhammad Shazad(1 review)
                        Appliances Direct / BuyitDirect.co.uk Don’t buy from this company they will send you damaged goods. Their products are of poor quality and they will mess you about with the warranty. They will not refund you your money for any faulty goods and their customer services are poor. Their mangers are even bigger jokers. This company needs to be closed down. I am taking my claim to the county court and i have already contacted the trading standards. I’ve been chasing them for 3 months now They are crooks
                        26/07/2019
                          L
                          Lynda(1 review)
                          Amazing delivery - ordered in afternoon and it was delivered at 9.05 the next morning. Good product. Very happy.
                          25/07/2019
                            A
                            Ashlea(1 review)
                            Really customer service abd very helpful.very efficient service impressed..even took time to call me and go through the order summary..thank you my mum is extremely HAPPY!
                            25/07/2019
                              B
                              Betty carrick(1 review)
                              Excellent service arrived on time 2 guys that delivered were very pleasant would recommend Appliances direct
                              25/07/2019
                                J
                                Jeremy Ridgway(1 review)
                                Item should have been delivered yesterday, still not here - very poor courier service. We didn't get any tracking info sent to us, and even though it refunded the next day delivery charge we paid we have yet to receive the air cooler we ordered. A call today assured us it would be with us by 18:00 today - it has not arrived. This time-critical item was ordered in advance to cope with a known heatwave, but two days after ordering it still no sign. Sloppy service on the delivery front, call centre staff are quite helpful but clearly let down by HQ choosing some poor quality courier firms. We will call tomorrow morning - as we did this morning - to go through the whole Groundhog Day experience of them checking, assuring us it will be delivered, waiting for it to be, realising it isn't going to be etc etc.
                                Page 2