Item should have been delivered yesterday, still not here - very poor courier service. We didn't get any tracking info sent to us, and even though it refunded the next day delivery charge we paid we have yet to receive the air cooler we ordered. A call today assured us it would be with us by 18:00 today - it has not arrived. This time-critical item was ordered in advance to cope with a known heatwave, but two days after ordering it still no sign. Sloppy service on the delivery front, call centre staff are quite helpful but clearly let down by HQ choosing some poor quality courier firms.
We will call tomorrow morning - as we did this morning - to go through the whole Groundhog Day experience of them checking, assuring us it will be delivered, waiting for it to be, realising it isn't going to be etc etc.