Ratings older than 1 year are not included in the average rating.
Ordered a Sony tv, price >5% better than other suppliers. Rec'd email acknowledging my order and they would confirm. No email arrived but tv was delivered 3 days later, fortunately I was in. Communications could be better otherwise no problem.
Best price, great service, quick responses but website search needs work!
I bought a Sony SRS-X88 Wireless Speaker from them a week ago with the price at the time being 15-20% cheaper than the nearest competitors (as listed on PriceSpy) but I hadn't dealt with them before so I was a bit hesitant. I was reassured by the fact they had a physical shop on Tottenham Court Road, the HiFi hub in central London. By mistake, I ordered the item in white instead of black. This was in the early hours so I replied to the order confirmation email to get the colour changed. The next morning I had received a reply confirming the amendment but I hadn't seen this so I called them. The phone was answered very quickly by the actual person dealing with the orders and the change confirmed again. I received the item the following morning. Nothing more I could have asked for really.
Only downside is that the search function on the website is not great. When you type a product into the search box it comes up with suggestions but if you don't select a suggestion it then tells you there are "no results" even when a product is stocked. I would order with them again without hesitation provided I can find what I am looking for!