I ordered a game on 22nd October. On 8th November I was told it had been dispatched. 17 days later and it hasn't arrived. Online chat exists only to tell you they can't do anything and give you the e-mail, which I haven't had a response from at all.
If you try raising the issue on trustpilot (the ONLY place they actually care about) you get a copy/paste excuse conveniently blaming COVID. I find this odd, considering I was told to wait a few days, then a week, then 16 days, then 21 days, with no mention of why. This alleged COVID delay hasn't held up any other deliveries, and they didn't mention it once in the numerous times I reached out through their site.
All their positive reviews look to be copied from each other, with many coming from very new accounts, in places you wouldn't expect to use a shop based in Denmark (U.S for example).
I don't believe my order is coming and will be pursung the issue through trading standards and hopefully can be refunded through my bank.
Avoid these scammers at all costs. Save yourself the hassle, seriously.