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I purchased a well known high quality headphone amp from Muziker which surprisingly failed within the first year. The support offered by Muziker to rectify this situation was simply stunningly good. I am very pleased with the outcome and will have no hesitation in sourcing my future requirements from Muziker.
They will take your money (over £1700 in my case, for a Kemper) and then keep moving the expected delivery date, they do not update the order details and avoid telling you (until pushed very hard) that they haven't even had a confirmed order from the manufacturer, so cannot even guarantee you will ever get the item ordered.
Oh, and when you cancel the order and request a refund they say don't have enough money.
This is what I was told; Quote "we do not have enough money available in the account connected to paypal".
AVOID buying from Muziker. Do not make the same mistake I made. As I write I am still waiting for a refund!
Reply by Muziker:2017-05-05
Hello Mr. Teltel!
We are very sorry that your experience with us has not been a positive one. We always do our best to keep our customers updated on the status of their orders and to have all orders processed within a reasonable time.
Unfortunately, for products not immediately available in stock, estimated delivery dates can indeed change as we depend on the information given by our suppliers and distributors. Although this information was made available to you during your purchase process, we feel sorry about it. We also apologize in behalf of our distributor, that wasn’t able to provide fast and accurate information within the time we would wish.
Concerning the refund of your payment, it was concluded within 48 hours after your request, following our terms and conditions.
Once more, we apologize for any inconvenience.
Hopeful for a second chance, and grateful for your trust,
Matt Hews(1 review)
Really pleased with the product and the service I have received from Muziker. I ordered a Dowina Guitar, these are hand-built in Slovakia and have been highly recommended by the staff. They were extremely helpful beforehand and the Guitar arrived in perfect condition, having travelled well over 1700 miles, not a scratch nor a dent in the box. Amazing. To top it all off, the Guitar was still in tune!
I have ordered many musical instruments from several European suppliers and am extremely impressed with Muziker. Very well done, buy with confidence!
Reply by Muziker:2017-03-21
Hello Matt! We are very glad to know you are enjoying your new Dowina! We hope to see you again soon.